Shipping policy

1. Order Processing Time

  • All orders are processed within [2-4] business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several tiers of service to suit your needs:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5-10 Business Days $[Amount] / Free over $[Amount]
Expedited Shipping 3-5 Business Days $[Amount]
White Glove Delivery Scheduled $[Amount]

> Note: Delivery delays can occasionally occur due to custom clearances or remote locations.

3. International Shipping

We offer worldwide shipping to most countries. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Brand Name] is not responsible for these charges if they are applied and are the responsibility of the customer.

4. Premium Packaging & Handling

Given the delicate nature of high-end decor, we utilize specialized, reinforced packaging to prevent damage. Larger furniture items or extremely fragile pieces may require White Glove Delivery, which includes inside delivery and removal of packaging materials.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Damages

[Your Brand Name] is liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team at [Your Email Address] within 48 hours of receipt.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Include photos of the damaged item and the box for faster processing.

7. Missing Packages

If your tracking information shows that your package was delivered but you haven't received it, please contact the carrier directly or reach out to our concierge team for assistance.